FBM FAQ | Faith Based Merch – Faith Based Merch

FBM FAQ


[Covid-19] WHEN WILL I GET MY ORDER?

Our fulfillment times for all of our products may be a little longer than usual until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

However, you can follow our product manufacturing times and add an additional time for shipping on top of them :

AVERAGE FULFILLMENT TIMES*
 
*DISPLAYED IN BUSINESS DAYS*
Embroidery
2-7 business days
Wall Decor
2-7 business days
Bags 2-7 business days
Kids Clothing 2-7 business days

 

The shipping time depends on your location, but checkout the following estimations: 

 

  • USA: 5-7 business days on average
  • Canada: 5-7 business days on average
  • Europe: 7-10 business days on average
  • Australia: 5-7 business days on average
  • Japan: 5-7 business days on average
  • New Zealand: 5-10 business days on average
  • Sweden: 6-15 business days on average
  • South Africa: 8-14 business days on average
  • Singapore: 8-20 business days on average

     

    WHERE WILL MY ORDER SHIP FROM? 

    We work with an on-demand order fulfillment company with facilities worldwide!

     MY ORDER SHOULD BE HERE BY NOW, BUT I DON'T SEE IT. WHAT'S NEXT? 

    We completely understand things happen,so before getting in touch with us, please help us out by doing the following:

    • Check your shipping confirmation email for any mistakes in the delivery address
    • Ask your local post office if they have your package
    • Stop by your neighbors in case the courier left the package with them.

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@faithbasedmerch.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

     HOW ARE YOUR PRODUCTS MADE? 

    We work with our own fulfillment center. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

     HOW DO I TRACK MY ORDER?

    You’ll receive a tracking link via email when your order ships out. You can also plug in your tracking number here: https://parcelsapp.com/en/tracking. If you have any questions about your tracking or shipment, drop us a line at support@faithbasedmerch.com 

     I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@faithbasedmerch.com with a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

    DO YOU OFFER REFUNDS?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@faithbasedmerch.com with photos of wrong/damaged items and we’ll sort that out for you.

    CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?

    At this time, we don't offer exchanges. If you’re unsure which size would fit better, please check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@faithbasedmerch.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!