FBM SHIPPING POLICY

👋🏾 there!

We hope you're having a blessed day!

We understand shipping is very important so here's our POLICY.

SHIPPING

We offer FREE worldwide shipping. 📦 👏🏾👏🏾👏🏾

Unfortunately, we don't ship to the following countries: North Korea, Iran, Syria, Crimea, and Cuba. 

HOW LONG DOES SHIPPING TAKE? 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. 

It takes 5-7 business days on average on orders within the United States. 

International orders take anywhere between 5-20 business days on average depending on the location. 👍🏾

WHERE WILL MY ORDER SHIP FROM?

We work with an on-demand order fulfillment company with facilities worldwide!

WILL I BE CHARGED CUSTOMS FOR MY ORDER? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I DON'T HAVE IT. WHAT'S NEXT? 

Before getting in touch with us, please help us out by doing the following:

  •  Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, reach out to us at support@faithbasedmerch.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

HOW ARE YOUR PRODUCTS MADE?

We work with our own fulfillment centers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

HOW DO I TRACK MY ORDER?

You’ll receive a tracking link via email when your order ships out. You can also plug in your tracking number here: https://parcelsapp.com/en/tracking. If you have any questions about your tracking or shipment, drop us a line at support@faithbasedmerch.com

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT'S NEXT?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@faithbasedmerch.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!