FBM RETURNS AND REFUNDS
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within ONE WEEK after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, email us at support@faithbasedmerch.com with photos of wrong/damaged items and we’ll sort that out for you.
WRONG ADDRESS
If you provide an address that's considered insufficient by the courier, the shipment will be returned to our facility. You'll be liable for reshipment costs once we have confirmed an updated address with you.
UNCLAIMED MERCH
Shipments that go unclaimed are returned to our facility and you'll be liable for the cost of the reshipment.
You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
REACH OUT BEFORE YOU RETURN
Please contact us at support@faithbasedmerch.com before returning any products. We don't refund orders for buyer’s remorse.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, please check out our sizing charts.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@faithbasedmerch.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
NOTIFICATION FOR EU CONSUMERS: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Faith Based Merch reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever packaging and shipping process has started, it can no longer be cancelled.